Professional Installed Floors is well known in the Atlanta region thanks to our decades of satisfied customers and stellar review history. But for people who’ve recently moved to the area, what do they think?
Mary W. of Hiram is one such person, and her story is something that we hear frequently in our showroom — someone who is new and needs a major home overhaul, then ultimately chooses our company. We recently talked with Mary about her experience and why she would recommend Professional Installed Floors to anyone in the future.
Mary’s Full-Home Flooring Overhaul
Mary was new to Georgia, having previously lived in Florida. She moved into a home that was severely dated: original linoleum flooring in the kitchen and bathroom, hardwood in the dining room and entryway, and wall-to-wall carpeting in the rest of the house. The bathrooms in particular were a real mess.
The bottom line? “I wanted it all replaced,” she said.
Such a task would mean understanding the specific needs of the house as well as her own personal preferences. Mary went on to explore her options while being sure to express what she wanted.
“I interviewed several companies and felt that (Professional Installed Floors owner) Lee was the most knowledgeable and had the type of product that would work for me. We talked about the different laminate and hardwood options and I decided to go with a waterproof LVT throughout the house.”
Lee soon mapped out an entire project scope for Mary. This included the general selection of waterproof LVT for the entire home to replace the wall-to-wall carpeting and linoleum, staining the hardwood in the foyer/dining room to match the LVT color, and adding new baseboards.
From the Living Room to the Kitchen
The bulk of the installation took several days, which is generally expected when Lee and his team scope out a project. Flooring projects can often be turned around in less than a week as long as inventory and accessibility both meet expectations.
In the case of Mary’s house, the Professional Installed Floors team finished most of the rooms first. Then a different team came to remove the kitchen cabinets as part of a larger kitchen overhaul. Once that team finished, Lee’s team returned to handle the kitchen flooring. As the kitchen is being completed in several stages, once the remodel is in its final stages, Lee’s team will finally return to finish the quarter round and baseboards.
Even with the kitchen still pending completion, Mary loves what she sees.
“I love the finished product; it makes the house feel warm and look beautiful.”
Using the Best Flooring Company
When it comes to the products and functional installation, Mary gave Professional Installed Floors top marks. But what about customer service — an area that Lee and the Professional Installed Floors holds to a high standard?
Mary started with her intuition — she simply got a good feeling about Lee during their initial conversations. “I moved here from Miami and didn’t know anyone, so I was really trusting my feeling about Lee and his installers and hoping it would all work out.”
As the process moved along, Mary found Lee was always available for updates and answers, easing her mind whenever questions popped up. “Lee educated me on the process, kept to the schedule, updated me as necessary, and answered all my questions.”
What’s Mary’s final verdict on her Professional Installed Floors experience? “I will recommend Professional Installed Floors to anyone who asks,” Mary says. Anything else? “Lee’s wife Brenda is terrific!”
Free Hiram New Flooring Consultation
Whether you have a complete overhaul like Mary or you’re only looking at a single room remodel, we invite you to get in touch. We offer a free flooring consultation at our showroom in Marietta or we will gladly come to your Hiram home with samples for you to see.
It’s easy to get started. Call us at 770-627-4343 or click here to send to fill out a form that will send us an email. We’re confident that you’ll understand why we’ve quickly earned the trust of customers like Mary countless times over.